Shipping Policy
At DhatuAlchemy, we are committed to delivering your custom metal posters safely and on time. Please review the details below to understand how we process and ship your orders.
1. Order Processing
All our products are custom-made upon order.
Please allow up to 3 business days for production before your order is dispatched.
Once shipped, you will receive a confirmation email containing your tracking information.
2. Shipping Timelines
Delivery times may vary based on the destination:
- Domestic Orders (India): Typically delivered within 3–4 business days after dispatch.
- International Orders: Usually delivered within 15 business days, subject to customs clearance in the destination country.
Please note that these are estimated timelines and may be affected by factors such as weather conditions, courier delays, or customs procedures.
3. Shipping Charges
Shipping fees are calculated at checkout based on the delivery location and the weight of the order.
For international shipments, any applicable customs duties, taxes, or import charges must be borne by the customer.
4. Packaging
Each metal poster is carefully and securely packaged to minimize the risk of damage during transit.
5. Lost, Delayed, or Damaged Orders
If your order is delayed or lost during shipping, please contact us at [dhatualchemy@gmail.com], and we will assist you promptly.
In case your order arrives damaged, notify us within 48 hours of delivery, along with clear photos of the product and packaging.
6. Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate at the time of placing the order.
DhatuAlchemy cannot be held responsible for delivery issues caused by incorrect or incomplete address details.
7. Address Changes
If you need to update your shipping address, please contact us at [dhatualchemy@gmail.com] before the order is shipped.
Address changes cannot be accommodated once the order has been dispatched.
8. Order Tracking
After your order is shipped, you will receive an email with a tracking number and a link to monitor the shipment in real time.
9. Return to Sender
If an order is returned to us due to an incorrect address or failure to collect the package, the customer will be responsible for any reshipping charges.
We take great care to ensure that your custom metal posters arrive in perfect condition.
For any questions regarding shipping, feel free to reach out to us at [dhatualchemy@gmail.com]